Position: Boutique Manager/Buyer

Position:  Boutique Manager Report To:  General Manager
Department:  Boutique FLSA Status:  Exempt

Job Summary

The individual in this position is responsible for managing the day to day operations of the boutique, online boutique, scheduling and managing sales associates, and researching and purchasing products for the boutique.  In addition, the individual in this position will be responsible for approving employee time edits, pulling reports, and fulfilling work orders as assigned by the General Manager.

Responsibilities and Duties

The responsibilities and duties of the boutique manager include:

  • Meeting and working with vendors for selecting products for the boutique
  • Engaging in community events and boutique events
  • Managing daily operations of the boutique
  • Creating and maintaining the online boutique
  • Overseeing and coordinating the tasks for the boutique sales associates
  • Implementing and ensuring all boutique sales associates are properly trained
  • Ensuring all customers are being greeted and assisted with products
  • Responsible for reviewing and submitting employee time edits for payroll
  • Prepares and posts weekly work schedules for boutique sales associates
  • Maintain sales records and reports
  • Organizing the displays and presentation of the products
  • Checking product invoices for pricing updates
  • Updating product prices in the boutique software system
  • Updating inventory of all products
  • Creating skews for products
  • Other responsibilities and duties as assigned

Tools and Equipment Used

  • Computer
  • Copier/Printer
  • Scanner
  • Credit Card Reader
  • Calculator
  • Price Tag Clicker
  • Telephone
  • Keys
  • Utility Knife
  • Scissors
  • Vacuum
  • Cleaning Supplies

Job Context

The boutique manager spends the majority of the day in a stationary position.  Any physical demands will involve walking up and down stairwells, with some lifting and carrying.  Must be able to lift and carry a minimum of 30 lbs.  The workday is spent in a climate-controlled room.  There are four boutique sales associates whom this position will be responsible to oversee and manage.  The Northern Hotel is open 24 hours per day, seven days per week, and all holidays.  The boutique hours consist of 7:00 a.m. to 7:00 p.m. Monday – Friday, 8:00 a.m. to 5:00 p.m. on Saturday, and 9:00 a.m. to 3:00 p.m. on Sunday.  Weekend and holiday work may be required for this position.  The individual in this position must be willing to cover emergency shifts when needed.  Stress is usually low, but can become high when dealing with an influx of job responsibilities and duties.

Job Specification
Upon hire, the boutique manager must:

  • Have a high school diploma or general education degree (GED)
  • Have at least one year of management experience
  • Have a minimum of two- three years of retail experience
  • Have knowledge of purchasing procedures and marketing methods
  • Have basic computer skills (Outlook, Excel, Word)
  • Be familiar with social media outlets (Facebook, Instagram, other social media platforms)
  • Have knowledge reading invoices
  • Have awareness of the competitive market
  • Have excellent customer service
  • Be able to perform tasks in a safe and productive manner
  • Be able to keep a professional appearance at all times
  • Be well organized
  • Be able to problem solve
  • Have an attention for detail

After hire, the boutique manager must:

  • Learn and understand the expectations of the hotel (policies and procedures)
  • Learn and understand data entry for the time clock system, for inventory, and for all merchandise purchases
  • Perform outstanding customer service by connecting, empathizing, and respecting all needs of the hotel guest and staff
  • Learn and understand the boutique software
  • Become proficient in communicating and building relationships with all vendors and employees