Position: Evening Maintenance Worker Full-time

Position:  Maintenance Worker Report To:  Maintenance Director
Department:  Maintenance FLSA Status:  Non-Exempt

Job Summary

The individual in this position is responsible for maintaining and keeping the hotel property in excellent condition, which includes the hotel grounds, parking garage, public areas, guest rooms, offices, conference and banquet rooms, TEN restaurant and kitchen, and Bernie’s Diner and kitchen.  In addition, the individual in this position will be responsible for responding to guest complaints in a timely manner, overseeing audio/visuals, and fulfilling work orders as assigned by the Maintenance Director.

Responsibilities and Duties

The responsibilities and duties of the maintenance work are divided into three main functional areas:

Hotel Maintenance

  • Performs routine inspections on hotel property to include all heating and cooling systems, TEN and Bernie’s Kitchen equipment, elevators, and minor technology and electrical items.
  • Responsible for identifying and repairing items in public areas of the hotel to include dry wall, painting, lighting, moving of furniture, and shampooing of large area rugs.
  • Conducts preventive maintenance on 160 guest rooms to include patching and painting walls, minor plumbing, shampooing carpets, and replacing and installing necessary items such as Direct TV, window trims, and lighting.
  • Responsible for responding to guest requests in a timely manner.
  • Conducts minor disassembly and reassembly of items.
  • Oversees contractors when professional repairs are needed.
  • Other responsibilities and duties as assigned.

Garage Maintenance

  • Performs routine inspections on all garage floors and stairwells for any liquid or hazardous spills, accidents, and loitering.
  • Responsible for snow removal, clean ups of any liquid or hazardous spills, and Kiosk repairs
  • Responds to any guest requests in a timely manner.
  • Oversees contractors when professional repairs are needed.
  • Other responsibilities and duties as assigned.

Audio/Visual

  • Responsible for setting up and testing audio/visual equipment and lighting in accordance with company policy and procedures.
  • Ensures all customer set up specifications have been met for the event.
  • Responsible for communicating with sales and banquet departments on any event changes or special requests needed.
  • Conducts repairs and troubleshoots audio/visual equipment as needed.
  • Oversees and helps any outside entertainment with set up and tear down of audio/visual equipment and lighting.
  • Other responsibilities and duties as assigned.

Tools and Equipment Used

  • Electric Tools
  • Hand Tools
  • Ladder
  • Industrial Shampooer
  • Vacuum
  • Utility Knife
  • Garage Gate
  • Garage Kiosk
  • Computer
  • Printer/Copier
  • Telephone
  • Radio and Earpiece
  • Keys
  • Power Washer
  • Snow Blower
  • Shovel
  • Broom and Mop
  • Cleaning Chemicals

Job Context

The maintenance worker spends the majority of time on his or her feet.  Physical demands involve walking, going up and down stairwells, crawling on hands and knees, bending, lifting, and carrying.  Must be able to lift and carry a minimum of 40 lbs.  The workday is spent both inside and outside the hotel property.  Time spent working outside the hotel will occur in all types of weather conditions.  Depending on the task assigned, the noise level can range from low to high.  The Northern Hotel is open 24 hours per day, seven days per week, and all holidays.  Shift hours for the maintenance department include 7:00 a.m. to 3:00 p.m., 2:00 p.m. to 10:00 p.m., and 10:00 p.m. to 8:00 a.m.  Employees working six or more hours in one shift will receive a paid half hour lunch.  Weekend and holiday work may be required for this position, with possible overtime occurring.  Stress is usually moderate, but can become high when dealing with an influx of job responsibilities and duties.

Job Specifications

Upon hire, the maintenance worker must:

  • Have a high school diploma or general education degree (GED), equivalent work experience in maintenance, or a combination of education and experience
  • Be able to perform tasks in a safe and productive manner
  • Be able to stand, bend, twist, crawl, lift, and carry for long periods of time
  • Have an eye for detail
  • Be able to keep a professional appearance at all times
  • Have knowledge of customer service

After hire, the maintenance work must:

  • Learn and understand the expectations of the hotel
  • Learn and understand the layout of the hotel
  • Learn how to perform outstanding customer service by connecting, empathizing, and respecting all needs of the hotel guest and staff