Position: Guest Service Agent – Full Time

Job Location: 19 N Broadway, Billings, MT 59101

Pay: $11.00-$13.00 BOE

The Front Desk Agent is responsible for accommodating guests by registering and assigning rooms to guests.

Summary of essential job functions:

  • Register and assign guests to rooms.
  • Issue room cards.
  • Transmit and receive messages.
  • Keep records of occupied rooms
  • Keep records of guest accounts.
  • Make and confirm reservations.
  • Present statements to guests.
  • Collect payments and make change for guests.
  • Perform bookkeeping activities.
  • Post charges to rooms.
  • Record guest comments and/or complaints.
  • Refer guests to management as necessary.
  • Obtain knowledge on different facilities throughout the hotel.

Job Skills and Qualifications:

  • Ability to multitask
  • Possess good communication skills
  • Customer service skills
  • Attention to detail
  • Punctuality
  • Ability to handle high-pressure situations
  • Problem solving
  • Basic computer knowledge
  • Willingness to learn

Perks of working for the Northern Hotel include:

Discounts throughout the hotel
• Restaurants: 25% off meals
• Gift Shop: 25% off merchandise and 10% off food and drinks
• Meeting Room discounts
• Discounted room rates for immediate family and employee

Comprehensive Health Insurance for Full Time employees
401k Benefits
Generous PTO Accruals as well as Vacation time





Applicants: Please follow this direct company website link to complete our fillable application. All applications MUST be completed in full in order to be considered for employment.


After completion, email your application to hr@northernhotel.com or you may print and return to the front desk.