Position: Guest Service Agent – Full Time

Job Location: 19 N Broadway, Billings, MT 59101

Pay: $11.00-$13.00 BOE

The Front Desk Agent is responsible for accommodating guests by registering and assigning rooms to guests.

Summary of essential job functions:

  • Register and assign guests to rooms.
  • Issue room cards.
  • Transmit and receive messages.
  • Keep records of occupied rooms
  • Keep records of guest accounts.
  • Make and confirm reservations.
  • Present statements to guests.
  • Collect payments and make change for guests.
  • Perform bookkeeping activities.
  • Post charges to rooms.
  • Record guest comments and/or complaints.
  • Refer guests to management as necessary.
  • Obtain knowledge on different facilities throughout the hotel.

Job Skills and Qualifications:

  • Ability to multitask
  • Possess good communication skills
  • Customer service skills
  • Attention to detail
  • Punctuality
  • Ability to handle high-pressure situations
  • Problem solving
  • Basic computer knowledge
  • Willingness to learn

Perks of working for the Northern Hotel include:

Discounts throughout the hotel
• Restaurants: 25% off meals
• Gift Shop: 25% off merchandise and 10% off food and drinks
• Meeting Room discounts
• Discounted room rates for immediate family and employee

Comprehensive Health Insurance for Full Time employees
401k Benefits
Generous PTO Accruals as well as Vacation time

 

 

**ALL INTERESTED APPLICANTS PLEASE READ THE FOLLOWING**

 

Applicants: Please follow this direct company website link to complete our fillable application. All applications MUST be completed in full in order to be considered for employment.

http://jobs.northernhotel.com/wp-content/uploads/2021/03/Northern-Hotel-Employment-Application-rev.-3-15-2021-Fillable.pdf 

After completion, email your application to hr@northernhotel.com or you may print and return to the front desk.