Position: Room Attendant- Full Time

Position:  Room Attendant Report To:  Housekeeping Manager
Department:  Housekeeping FLSA Status:  Non-Exempt

Job Summary

The individual in this position is responsible for the cleanliness of the hotel rooms, properly storing linens and cleaning supplies, operating the equipment needed to complete all tasks, and communicating with fellow coworkers and management.  In addition, the individual in this position is responsible for ensuring all health standards are being met and tasks are being completed per four-star standards.  Other responsibilities may be assigned by the Housekeeping Manager and/or Hotel Manager at any time.

Responsibilities and Duties

The responsibilities and duties of the room attendant include:

  • Lifting and carrying linens, towels, toiletries, cleaning supplies, and garbage
  • Stripping dirty bed linens and making beds with fresh linens
  • Placing dirty linens and towels down the laundry chute
  • Washing bathroom floors, showers, sinks, countertops, windows, walls, and ceilings
  • Vacuuming rugs, carpets, furniture, and draperies
  • Disinfecting all equipment and supplies
  • Dusting, waxing, and polishing all necessary furniture and equipment
  • Changing all wastebaskets and disposing garbage in appropriate areas
  • Keeping all storage areas and carts clean, stocked, and organized
  • Ensuring all health standards are being met
  • Checking room keys in and out from the front desk for each shift
  • Communicating with the Maintenance Department on equipment failure
  • Other responsibilities and duties as assigned

Tools and Equipment

  • Vacuum
  • Broom and Mop
  • Liquid/Dry Chemicals
  • Cleaning Supplies
  • Carts
  • Laundry Chute
  • Handheld Carriers
  • Keys

Job Context

The room attendant spends the majority of the work shift in a standing position.  Physical demands involve walking, crawling, bending, twisting, pulling, pushing, lifting, and carrying.  Must be able to lift, carry, push and pull a minimum of 30 lbs.  The workday is spent indoors in varied climate-controlled rooms with two to three other coworkers.  The noise level can range from low to high.  The Northern Hotel is open 24 hours per day, seven days per week, and all holidays.  Shift hours for the housekeeping department include 8:00 a.m. to 4:00 p.m. Monday – Friday and 9:00 a.m. to 5:00 p.m. Saturday- Sunday.  Employees working six or more hours in one shift will receive a paid half hour lunch break.  Weekend and holiday work may be required for this position, with possible overtime occurring.  Stress is usually low, but can become high when dealing with an influx of job responsibilities and duties.

Job Specifications

Upon hire, the room attendant must:

  • Have housekeeping experience (preferred, but not required)
  • Be able to stand, bend, twist, crawl, lift, and carry for long periods of time
  • Be able to perform tasks in a safe and productive manner
  • Understand the importance of time management
  • Have communication skills
  • Have customer service skills
  • Have an eye for detail
  • Be able to problem solve
  • Have the ability to multitask and handle high-pressure situations
  • Have a willingness to learn and take direction

After hire, the room attendant must:

  • Learn and understand the expectations of the hotel (policies and procedures)
  • Learn how to properly clean each hotel room per four-star standards
  • Learn and understand how to handle and store cleaning chemicals and supplies correctly
  • Learn and understand how to use the necessary equipment